FAQ
Frequently Asked Questions about vSeeBox! If you can't find the answer you're looking for, feel free to contact our support team for further assistance.
Frequently Asked Questions about vSeeBox! If you can't find the answer you're looking for, feel free to contact our support team for further assistance.
You just need a TV/monitor with an HDMI port, and WiFi/Ethernet network connecting to vSeeBox, and then it works.
We recommend an over 8mbps network with Ethernet for smooth streaming.
We are the official store and the official retail store. We do not support after-sales service for vseebox purchased from platforms such as Facebook and Amazon.
VPN is not a must to use vSeeBox.
We recommend at least 8 Mbps network speed for streaming on vSeeBox with High definition video quality. We also recommend Ethernet hardwire for stable and fast network.
For VOD, you can adjust the picture quality from high quality to low quality. For high quality, we recommend 15Mbps for seamless streaming without buffering.
Yes absolutely! vSeeBox is highly compatible with Google Android TV system. We recommend using Google Play Store to get all the official apps such as Netflix, YouTube TV, Disney+ there.
For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.
For V1 Pro, on Home Page, in Settings section, select the Software update. You can check if any new update patches with Online Update.
Thank you for your help first. If the network is indicating "remembered" but not "connected", it means the password error. You can re-connect the network by: 3rd on row home screen - system settings - network - click ok on your wifi network - forgot network.
We suggest shutting it down (power off) if you are not using it. It will release the internal storage and make the box work more smoothly with next usage.
The sleeping mode is for a short period of not using it. The tv box would not be turned off completely for a faster wake-up time.
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