FAQ
Frequently Asked Questions about vSeeBox! If you can't find the answer you're looking for, feel free to contact our support team for further assistance.
Frequently Asked Questions about vSeeBox! If you can't find the answer you're looking for, feel free to contact our support team for further assistance.
You just need a TV/monitor with an HDMI port, and WiFi/Ethernet network connecting to vSeeBox, and then it works.
We recommend an over 8mbps network with Ethernet for smooth streaming.
We are the official store and the official retail store. We do not support after-sales service for vseebox purchased from platforms such as Facebook and Amazon.
VPN is not a must to use vSeeBox.
We recommend at least 8 Mbps network speed for streaming on vSeeBox with High definition video quality. We also recommend Ethernet hardwire for stable and fast network.
For VOD, you can adjust the picture quality from high quality to low quality. For high quality, we recommend 15Mbps for seamless streaming without buffering.
Yes absolutely! vSeeBox is highly compatible with Google Android TV system. We recommend using Google Play Store to get all the official apps such as Netflix, YouTube TV, Disney+ there.
For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.
We recommend using Google Play Store, as our vSeeBox is highly compatible with Android TV, you can get all the official apps such as Netflix, YouTube TV, Disney+ there.
For some 3rd party apps out of Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the vSee Market for easy downloading and installation.
For V1 Pro, on Home Page, in Settings section, select the Software update. You can check if any new update patches with Online Update.
1st way: Long press the “OK” button of your remote while hovering on the channel, white heart icon appears when it successfully added to Favorite List. Vice Versa, long press the “OK” button over the channel again to cancel favorite.
2nd way: Inside the Heat Live app, visit the MENU page, then move to Favorite, and you can select your favorite channels on the whole channel list. Vice Versa, select it again to cancel your favorite.
It often happens with sports and PPV channels. If there are no live games at the time, those channels will be under maintenance preparing for upcoming events. Please check our EPG for game schedules, or you can check the schedule on relevant sports websites.
For regular channels, sometimes there are emergency checks/tests. Most of those channels will come back shortly. If you notice any of the channels that were down for a while and didn’t come back, you can use the Feedback submission to notify us, and our developers’ team will check and fix it soonest.
1st way: For normal channel selection, you can press the “OK” button on your remote. It shows all the channels and categories. On the hovered channel, press “right” of your remote, to check the current/previous live tv details.
2nd way: For a traditional EPG guide, you can press the “EPG” button on your remote. P.S. Long Press the “left” button of your remote to switch between categories.
The EPG system adjusts according to your box Time Zone, and Date and Time setting.
Please check your vSeeBox to see if the Time, Date and Timezone are set correctly. You can visit Home Screen, Settings, Device Preferences, Date & time. If it still shows the incorrect time, please turn off the “Automatic date & time” function, and turn it on again. Then it would update to the correct one.
1st way: If there is a new update patch available, there will be a pop-up window to ask if you want to update the Heat Live app. Press yes and it will finish the update automatically.
2nd way: Visit the MENU page, visit Info page, and click the button “Check Update”
You can use the Search function on the left-hand side of the VOD main page. For example, if you want to search for the movie “Moonfall”, you can search “moon” or “fall”.
When you select and click on any VOD, there are “Play”, “Info” and “Favorite” buttons on the page before you watch it. You can click the “Favorite” button to add it to your favorite.
You can find the Favorite on the top side of the VOD main page. To cancel a favorite, you can hover over the movie/tv series and press the Menu button on your remote to cancel your favorite.
Some of our VODs have different quality versions for you to choose from. You can adjust according to your network environment. Press Menu button on your remote during the VOD streaming, in Quality, you can choose High / Normal / Low quality, high quality maybe up to 4K version
Thank you for your help first. If the network is indicating "remembered" but not "connected", it means the password error. You can re-connect the network by: 3rd on row home screen - system settings - network - click ok on your wifi network - forgot network.
We suggest shutting it down (power off) if you are not using it. It will release the internal storage and make the box work more smoothly with next usage.
The sleeping mode is for a short period of not using it. The tv box would not be turned off completely for a faster wake-up time.
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